Eligibility for Refund
- Unsatisfactory Services: If you are not satisfied with the quality of our services or believe that the delivered work does not meet the agreed-upon specifications, you may be eligible for a refund.
- Service Non-Delivery: In the rare event that we are unable to deliver the agreed-upon services within the specified timeframe due to unforeseen circumstances, a refund may be granted.
Refund Process
- Contact Us: To initiate a refund request, please contact our customer support team at [contact email]. Kindly provide details of the issue and relevant evidence to support your request.
- Assessment: Our team will review your refund request and the circumstances surrounding it. We may request additional information or documentation to better understand the situation.
- Resolution: Based on our assessment, we will determine whether your request qualifies for a refund. If approved, we will initiate the refund process.
Refund Options
- Full Refund: If the services provided do not meet the agreed-upon specifications and cannot be revised to your satisfaction, you may be eligible for a full refund of the amount paid.
- Partial Refund: In cases where a portion of the services has been delivered but falls short of expectations, a partial refund may be offered based on the extent of the discrepancy.
Refund Timeframe
Refund processing times may vary depending on the payment method used. Typically, refunds will be processed within [number of days] of approval.
Non-Refundable Items
- Customized Work: Services that have been extensively customized according to your specific requirements may not be eligible for a refund.
- Third-Party Expenses: Any third-party expenses incurred during the course of the project (e.g., software licenses, stock images) are non-refundable.
Dispute Resolution
We value open communication and aim to address concerns amicably. If you are dissatisfied with our decision regarding your refund request, you may escalate the matter to our management team for further review.
Contact Us
If you have any questions or concerns about our refund policy, please reach out to our customer support team at
contact@codenook.net. We are here to assist you and ensure a positive experience with CodeNook.
Please note that this refund policy is subject to change and should be reviewed periodically for any updates.
